COVID-19 has caught governments in many countries—let alone enterprises, SMBs, and startups—unguarded. Business continuity planning, which is usually in place within enterprises, educational and financial institutions, and public sector organizations, is proving inadequate in the face of COVID-19. As the virus continues its unabated spread, organizations have closed their offices, schools have shut down, and event organizers have postponed key events and gatherings. It is in these unprecedented times that videoconferencing is emerging as a must-have technology, facilitating rich face-to-face interaction from anywhere, at any time, and on any device. The universal access that these services provide from any computer or smartphone is proving to be a game changer and is already driving significant growth in videoconferencing usage. Clients, please log in to view the full content.