Market Insight

DTW 2018: The winding, bumpy road to digital transformation

May 21, 2018  | Subscribers Only

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That’s what we heard first thing in the morning when TM Forum CEO Nik Willetts kicked off this year’s plenary session in rainy Nice, France. In fact, Willetts quoted a McKinsey study saying 70% of transformation projects fail; we found the 50% by directly asking some of our service provider relationships participating at the event, including Orange. And to clarify what we mean by “fail,” transformation projects are costly and do not necessarily deliver the planned ROI, nor do they contribute to lower opex. Overall, the event, rebranded Digital Transformation World (DTW), was as well attended as last year although we found the aisles of the show floor particularly empty on the last day, Wednesday, May 16. Does this mean everyone had had enough of digital transformation? Probably not—most vendors including Amdocs, Ericsson, HPE, Huawei, and Netcracker were very satisfied with the quality of the meetings conducted with their customers. Clients, please log in to view the full content.

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Mobile & Telecom
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